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Getting Support

Visit our Help Center for articles about the SolveBio web application.

The SolveBio Helpdesk is always happy to help with code or any questions you have. Feel free to submit a ticket at any time or email support@solvebio.com to get in touch.

Issue Tracking

Each SolveBio client library uses GitHub to track issues. If you find a bug in one of the libraries or have a feature request, please file an issue on GitHub:

Frequently Asked Questions (FAQs)

How can I download multiple files?

You can download multiple files through the User Interface by selecting up to 50 files and clicking "Download".

Depending on your operating system and browser, you may run into issues when trying to download multiple files at once like:

  • Not all files are downloaded
  • Browser prompt asking you if you want to download the file

Some things to try to remedy the above are:

  • Enable popups
  • Go to chrome://settings/?search=download and disable Ask where to save each file before downloading

You can also download multiple files through the Python/R clients. Here is some example code.

How can I resize columns in the dataset table?

You can't resize column, but there are other ways which enables you to see the full content of the cell:

  • Hover over the value to see it
  • Select the row and then click the Details Pane to the right to see the full record, including the value of the column
  • Double click to select the contents of the cell and then use the copy/paste command to get the content

How do I archive a dataset?

Datasets can be archived at any time. See UI and Python or R clients instructions here. A task should be queued up shortly to archive the dataset in your Activity view.

  • Only one dataset can be archived at a time
  • Your user must have Write permissions for the vault
  • It may take several minutes to an hour depending on the number of records

How can I restore an archived dataset?

Datasets can be restored at any time. See UI and Python or R clients instructions here. A task should be queued up shortly to restore the dataset in your Activity view.

  • Only one dataset can be restored at a time
  • Your user must have Write permissions for the vault
  • It may take several minutes to an hour depending on the number of records

Note that datasets are archived for a variety of reasons: a project has completed, the dataset is not needed at this time, or maybe they have been flagged automatically from lack of use. Check with the Dataset or Vault owner if you have any questions.

Why did my import fail?

During the import, validation is performed. If the validation process doesn't pass successfully, the import will fail. These are some of the reasons which may cause validation step fail:

  • Number of columns is higher than 2000
  • String field length is larger than 32766 characters
  • Field value is not a valid type

All validation errors and warnings are documented in Validation parameters.